Description

Being an old Computer assembler and Former Auditor for Dell I had some "Friends at AMD" I was more than happy to have been able to see the Ryzen roll out and watch the comparisons and more. Sadly. since I have no U-tube or Web site promoting builds and that well I am considered a Senior citizen these days. I had to wait for the Release day. When it happened I was ready and waited a week or so to see what the fall out was and of course what would work for a Cooling unit for the Ryxen processor. I had heard some good things about NZXT water coolers and hearing the announcement they had AM4 brackets available I went and ordered my parts.

Now I had been gathering some parts over the past months before. Watching sales and picking my parts. Like the hard drives and the Cooler Master Storm Stryker case that I got for 70 dollars off. having finally decided to go for the build I did more shopping and ordered my parts.

When the all arrived I gathered them all up and my case and went into my new build area (Shed) and set it all out for a picture. Then I tried to contact NZXT about the AM4 bracket. Well their website was pretty messed up and to be frank totally busted (Still Is) So I started trying to call the help number... It took over a week to get someone only to be told to Send them an Email showing my purchase and where for my Request for the AM4 bracket. I did so and three weeks went by. Despite the assurances they would have it by the end of the month I had received no conformation of my Sent proof or that I was getting the bracket.

It actually took my Review on New egg that got attention and the E-mail that they would be sending it the next day overnight shipping. Well a good week later it actually arrived. All I can say is that NZXT had horrible customer service and a Broken web site. I doubt I will purchase another Cooler unit from them.

I had assembled the system without the Processor and the Memory and has been waiting for the bracket. I was happy when I received it but again disappointed in the fact that it came with Zero instructions. Leaving me to figure out how to do what. Putting in the new very strange MB mounts I mounted the Cooler base and well It took a few Clocking changes to get it where I needed. Then I turned down the thumb screws supplied and "SNAP" One broke right off. I let out a world of nice words that could melt steel and then logged in and again tried to get my account to work for NZXT and nothing worked. At least this time I had the E-mail from the Rep that contacted me before and I got nothing back but an automated "We are swamped" reply.

Well it took me a good day to cool down and I thought about the broken stud and it was certain the pressure needed would not be good without it. so I pulled off the Cooler base to the processor and looked at the coverage from the first tightening and it really did not look that great. I sat and thought about the issue and then took one of the other AMD bracket studs and checked to see if it threaded in and then drove to my Local ACE Hardware store and picked up several nice Stainless screws of that length and several washers. returning I remounted the Cooler processer base and then ran down the three thumb screws. Then taking the nice Screw I carefully threaded it in the back plate through the bracket and snugged it up. Yep fixed and well if I needed to I can tighten it more but for now it seems to be working fine.

Fired right up and well I can not swear enough about Microsofts Winblows 10 Pro. I wounder who the ??? decided to put some plastic like stuff over the scratch off over the codes? I am so lucky that I did not tear off the code but it was so hard to read I needed a 20x magnifier to see them. you would think that Microsoft had smart people? I begin to wonder....

Comments

  • 33 months ago
  • 1 point

Very detailed description. I like it.

  • 33 months ago
  • 1 point

Thanks I wanted to make it as detailed as I could without making people sleep.

  • 33 months ago
  • 1 point

Been up and running for several days now and I am very pleased with the Thermaltake fans I installed. With the software and fans I can not hear the system at all. I've also enjoyed the aura Lighting. The sad part is that The aura program from Asus Worked for a few days and stopped. The Memory lighting program also stopped working. And the NZXT Cam program died. I am hoping that they are fixed soon. It would be nice for them to all work as intended.

  • 32 months ago
  • 1 point

Well it has been almost a month and NZXT has not returned my E-Mails nor has it done anything about my broken mounting stud. At this point I am just giving up on them. I know they received the E=mails. The cooling unit may be doing a decent job but The Customer service is Non existent and the Cam software is buggy and the lighting profiles often just vanish and it goes back to Default.

The system is running like a champ and when set to quiet is so quiet you have to wonder if its running. That I do like.

  • 32 months ago
  • 1 point

Latest update:

Im Gatomon

Apr 20, 6:47 PM PDT

This is a follow-up to your previous request #49339 "Am4 brack request"

Well I have my bracket following the instructions I installed the cooler and easily snapped off one of the mounts... Arrrrrggggg is it possible to get another set?

NZXT Support (NZXT)

May 11, 1:03 PM PDT Hello,

We can create an order in our system, but we are currently back ordered. We do not have an ETA on when we will be getting the next shipment.

Thank you.

NZXT Support NZXT

Im Gatomon

May 11, 2:11 PM PDT

Ok, let me get this clear. "We can create an order in our system," Does that mean you are or just going

"Hum maybe some day we will perhaps Um, if we do not forget. Put in an order some day?

Perhaps I would rather see a "We are putting in an order but it will take time because we do not have and ETA on when the next batch of Brackets will arrive."

The way I see the first statement and note to me is that your most likely going to blow me (The Customer) off.

NZXT Support (NZXT)

May 11, 2:28 PM PDT Hello,

It means it is in our system and once we have inventory, it will be allocated on a first come first serve basis.

Thank you.

NZXT Support NZXT

On top of the issues with NZXT my GSKILL Ripjaws mouse died. Pretty certain the laser part died. Sent in an Im to them and have heard nothing at all from them yet. I wonder if this is a trend....

  • 31 months ago
  • 1 point

Were you able to fit the NZXT Kraken x62 just fine in your build?? I was thinking about getting an x62 myself. But I am very hesitant in trying to find a good AIO cooler. Sorry for your troubles as well with the AMD bracket and screw.

  • 31 months ago
  • 1 point

It fit just fine. if you look at the pictures its installed and the last one running. Other than the issues with the web site and the customer service. The long wait for the bracket and the broken stud during install. I got around it and its been running well slightly overclocked since then.

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