Description

A bit of a sad story today everyone. Over the past year and a half --give or take-- I have been slowly upgrading my computer from the part list that I have provided. This was my first PC build and it was with me through my IT certifications, television (video) production competitions that took me to a national level competition, and a corporate job just before college. I am sad to pronounce this computer as just flat out dead. On 9/8/18, I woke up and left my dorm with my roommate and split ways to hang out with separate people. Then, 30 minutes later my roommate calls me as he sees black smoke coming from our room. He goes into the room and smells something like burning rubber... my graphics card started on fire and melted cables above it and also melted the PCI-E psu cable connected to it into it. My CPU cooler caught some of the flames and is now charred; this leads me to believe that my CPU is dead and overheated because my computer was still on during the fire. I recently bought an SSD and a new g.skill 16gb stick of 3200 Mhz memory, too. If you have built a computer, you know that this machine isn't a machine... it's your kid, it's your goal, it's your accomplishment. No-one (maybe some, but few) have the same exact computer as yourself and you are proud to say you made it by yourself because you were that incredible to do so. This was my kid, this was my goal, and this was my accomplishment. Do not, I repeat, do not let this happen. I spoke with a colleague that works at Abbott industries as a computer scientist and memory specialist and they found no other formidable solution to the problem that arose beside that the product failed and/or malfunctioned in some shape or form. Now, my synopsis on the event is that there was dust accumulation on the graphics card that built up so much and was sitting on top of an overclocked and hot component that it started on fire; however, this issue would have arisen well before this very moment as I have fans all over my dorm and most especially, right in front of my computer. I did not have any fans blowing at the computer when it was at another location. This is my own synopsis and I will let the community make theirs as well. Some things to keep in mind, my computer had no user tampering or anyone with it before or as the fire occurred as our room was locked and we both have witnesses that can confirm we were not in our dorm room. Also, our door was kept closed and locked as we have our belongings here and we wanted to keep everything safe and sound while we were away. Another thing, there is nothing that could have fallen or leaked into the computer from above onto the graphics card as the desk covers the top and there we no present items near it that could do so. Finally, do not let this happen to your computer, as I said before, maintain your computer and treat it like your kid, goal, and accomplishment. One thing to take note of is that this graphics card was an MSI component and when I tried every possible option available (and even the unavailable options) no help was given to me and no one was able to do anything. I called all of their support lines and even their marketing and HR lines just in case; however, they are not open on the weekends. So, I tried to make an online ticket and failed numerous times due to their pathetic layout and bug-filled ticket creator. On multiple occasions, the site timed out. Also, when I tried to upload an image into the ticket as one of the final steps, the page went blank and I had to refresh it and redo everything. Also, when I finished everything and clicked the upload button, it failed... 19 times on separate occasions. I may just be a very, very, very unlucky person and maybe I balanced out all the luckiness with everyone on pcpp with my own unluckiness (so, maybe your welcome????? I don't know); however, I know one thing for certain: Do not purchase an MSI product if you want to have any form of a quality customer service. Also, do not not maintain your computer regularly. This is my fault for what happened and hopefully the same will not happen to you, too. Go to Walmart, buy a can of compressed air, save yourself rumbling around through warranties. I am going to have to repurchase the same ram I just bought because it's dead, I will need to buy a new CPU for the same reason, etc. Like I previously stated, be a mindful builder and upkeep your masterpieces so that they keep you on the up and up.

My current computer value at the time of the fire was $1,254.38 (As I said previously, I don't have the current parts on the part list, just the ones this computer started with). My plan was to make this a Star Citizen destroyer. I accomplished my first goal of playing Arma 3 at 60 fps on high settings and was ready to completely revamp the computer to its future state; however, I will most likely not be able to do this for another 2 to 3 years since I will spend almost all of my money just to get back to square 1 again. As a final and clear statement, do not let this happen, keep your computer clean and upkeep it

(NOT ALL IMAGES UPLOADED MY USB CARD READER IS OLD AND CAN'T UPLOAD MANY FILES BEFORE IT'S UNRECOGNIZABLE)

As always, Happy Building...

OfficialP90

This is not the last time you will hear of me or this build. It will return. I will find a way. I am not giving up on this build. Expect higher specs. Expect the signature orange look. Expect greatness and a comeback kid.

UPDATE 9/10/18 I have gained contact via email with an MSI representative and am going through the beginning process of RMA (repair). They say this has never happened before (to at least this rep).

UPDATE 9/16/18 The MSI rep that I was in contact with has stopped communicating with me and has disregarded 5 to 6 emails in which I entailed that I needed RMA services immediately. Lesson learned... don't buy from MSI, they don't care about the safety of their customers or anything about their customers in general.

FINAL UPDATE MSI has disregarded all contact with myself and is no longer taking my issue into any consideration. It has been 6 consecutive days in which I haven't seen any response to my emails. What a shame.

REBUILD PLANNING 12/15/18 Hey everyone, the components and computer have been taken back from school to my home, and I am going to look and see what warranties will recover any of my parts. It has been very difficult to try and balance the rebuild and school at the same time, so I have set aside the computer rebuild up until this moment. Once I finish finals, I will spend my Christmas break getting back warranty covered parts and selling them either refurbished or new. My goal is to have an almost identical build to the one I had before it burned down, yet I want to make a few adjustments. First off, the PSU will never, ever be used again and I will put more money into a better EVGA power supply. I will purchase a gtx 1070 for around $250 from a friend and try and utilize the same motherboard and ram that I had at the time that the computer burnt down. I had 16 GB on one stick and I'd like to utilize that same set-up for preparing future modifications past this current rebuild. Wish me some luck PCPP!

DISASSEMBLY AND INVESTIGATION OF PART INTEGRITY 12/29/18 Once again, hey there everyone. I spent part of the day taking apart the build and came across a few things. The following is a guide that describes what each newly added image is comprised of by number: 15, 16 bent & resoldered cpu socket holder; 7, 8 R.I.P my cpu; 9 permanently lidded cpu; 10, 11, 12, 17 cut power supply cable from gpu; 18,19 melted memory chip on ram (white coloration); 21, 22 cpu fan smothered with charred dusk; 23, 24, 25, 26 charred part of cpu.

Part Reviews

CPU Cooler

Affordable and formidable for any upcoming build :)

Thermal Compound

This thermal paste was not only easy to apply, but there was leftover paste for cleaning off the CPU and replacing the paste :)

Motherboard

This may not be the best motherboard out there, but it served me well. I never came across issues with this mobo and it housed all my components better than anyone could've expected for its price.

Memory

This RAM served me well for when I started out. I would highly recommend this RAM for an up and coming builder as it not only is more affordable than other solutions, yet it is very reliable and I never came across any issues with it.

Storage

An HHD that does exactly what you'd expect it do. This component stored anything and everything I needed with no problems asked. Would highly recommend this HHD to any builder, period.

Video Card

Msi, oh, Msi... how should I even begin this review. In retrospect, this is an affordable graphics card that offers a great gaming experience. In the time that it ran, it could run anything I wanted, even Star Citizen. However, this gpu caught fire and burned down my entire build. I lost everything. What did MSI do? Nothing. If you buy this graphics card, don't be afraid to watch all of your hard work, money, projects, games, and memories burn away with no reconciliation.

If MSI made a graphics card that wasn't more resourceful for a bonfire than a computer build, then I would recommend this component in your next starter/mid-tier build. Also, do not buy MSI products if you expect to have a reliable customer support that genuinely cares about your issue. One last thing to take note of, finding out product information and using MSI's support system is likewise to a labyrinth: you will be confused, you will get lost, and you will only end up frustrated.

Case

Plenty of space with a bold color-choice that will grab any onlooker's eyes. I never felt that there was not enough space in this case and I was extremely satisfied with how well it held up for its price.

Optical Drive

Although unnecessary for most builds nowadays, this DVD/CD drive did exactly what I expected it to and had no issues while I used it. I would not recommend spending $21.39 (current price as of review); however, if completely necessary, I would recommend purchasing this optical drive.

Comments

  • 11 months ago
  • 8 points

I doubt the fire was caused by dust accumulation. The fire was probably a capacitor that had a un-diagnosed manufacturing defect that resulted in said capacitor exploding. Your entire story is identical to ones I've heard before that where identified as exploding capacitors.

  • 11 months ago
  • 2 points

Thank you for the background info! Awesome to see another person's experience with this issue :)

  • 11 months ago
  • 7 points

Alexa play DESPACITO

  • 11 months ago
  • 3 points

Feels bad man

  • 11 months ago
  • 3 points

Damn dude thats rough... I cannot wait for the ultimate comeback though! Good luck!

  • 11 months ago
  • 1 point

Thank you man!

  • 11 months ago
  • 2 points

F

  • 11 months ago
  • 1 point

Nice ahahahaha

  • 11 months ago
  • 2 points

Have you notified MSI that their video card caught fire in your PC? Safety issues like these often gets treated far more seriously regardless of warranties. I had a family member with a samsung phone where the battery was swelling to the point the back was popping off so they contacted them and after several pics sent to show there was no external damage they are replacing the phone for free for them. That phone was a good year and a half out of warranty too. Things actually catching fire and causing more damage is nothing to take lightly. If no one was there it could of spread and burnt down a house.

  • 11 months ago
  • 1 point

I have tried to notify Msi on 23 different occasions with no responses to a single one of them.

  • 11 months ago
  • 1 point

1-888-447-6564 Hours: Mon-Fri (5:00AM - 4:00AM PST)

Try that phone number, I found it on MSI's website.

  • 11 months ago
  • 1 point

Contacted it 4 times, I just finished class and am going to call it immediately! Thank you, Tetsuclaw!

  • 11 months ago
  • 2 points

Just read your description. I was in the middle of ordering an MSI 1070 Ti... welp, I guess I’ll go NVIDIA!

  • 11 months ago
  • 1 point

Nvidia's FE cards have really bad cooling and overclockability. A Gigabyte Aurous model or an ASUS Rog Strix model would be a much better option.

  • 11 months ago
  • 2 points

But I do have a question, what card would you recommend if I’m gonna be watercooling + overcoocking

  • 11 months ago
  • 3 points

Anything from evga, they don't care if you open the card up and watercool it and they have the best warranty.

  • 11 months ago
  • 2 points

EVGA is a definite yes! Right on, bengy!

  • 11 months ago
  • 2 points

I would go for an FE 1070 Ti(because they are at MSRP), then buy an NZXT GPU cover, and put a compatible AIO in it.

  • 11 months ago
  • 1 point

Ok, thanks for the info!

  • 11 months ago
  • 1 point

PNY makes a realll nice card; yet, they make blower-styled cards so it may get a lil' toasty in your build!

  • 11 months ago
  • 2 points

Thanks for all the info!

  • 11 months ago
  • 2 points

rip sorry to hear about your loss

  • 11 months ago
  • 2 points

Thank you so much, aqua!

  • 11 months ago
  • 2 points

This is not the last time you will hear of me or this build. It will return. I will find a way. I am not giving up on this build. Expect higher specs. Expect the signature orange look. Expect greatness and a comeback kid.

Good luck!

  • 11 months ago
  • 2 points

Thank you!

  • 11 months ago
  • 2 points

R>I>P

  • 11 months ago
  • 2 points

As much as i like a good read, would it help to use paragraphs once in a while?

  • 11 months ago
  • 2 points

Note taken!

  • 11 months ago
  • 2 points

Why is your PSU pretty "crap"? XD

  • 11 months ago
  • 3 points

Low cost, high risk of failure was what I was going for lol

  • 11 months ago
  • 2 points

Haha. I know this might be sarcastic but i still found it funny

  • 11 months ago
  • 1 point

I gotcha lol

  • 11 months ago
  • 2 points

Hopefully msi fixes some stuff

  • 11 months ago
  • 1 point

I hope, no responses to anything I've sent their way!

  • 11 months ago
  • 2 points

So very sad

  • 11 months ago
  • 1 point

i cri

  • 11 months ago
  • 2 points

RIP

  • 11 months ago
  • 2 points

They always said MSI cards ran hot but i dindnt know they ment it this literly

  • 11 months ago
  • 1 point

Exactly, lol me neither!

  • 11 months ago
  • 2 points

I'm not an electrical engineer, nor do I play one on the internets, but I'm guessing a component defect in the power handling side of the GPU. While more pictures would be nice, It seems the worst damage on the GPU is from where the external power comes in, leading me to think capacitor or other such component where the most electrical energy is concentrated in the smallest space.

CALL/EMAIL THE GPU MANUFACTURER WITH PICS! While this can happen with any component from any maker, they do (as stated by another commenter ) tend to take this pretty seriously. I'm not saying you'll get a new GPU, but I'd put money on you receiving at least a prepaid shipping label so they can see the GPU first hand. DO NOT DISASSEMBLE IT!

  • 11 months ago
  • 1 point

I took many, many pictures! The problem is that I'm using an old sd card reader and it doesn't always like to work or upload many images at a time so I'm waiting for a new one to come in!

  • 11 months ago
  • 1 point

Thank you for the info Sean, I will do exactly that!

  • 11 months ago
  • 2 points

RIP, (what arma servers did you play on?)

  • 11 months ago
  • 2 points

A lot of KOTH, I played on the capture the island games with the 707 group (I think they're called). Codefourgaming took a lot of my time!

  • 11 months ago
  • 2 points

If that was the PSU you were running then it probably was the PSU lol

  • 11 months ago
  • 1 point

Gotcha, will take that into account! Thank you!

  • 11 months ago
  • 2 points

I feel so bad for you man, i'm gonna go ahead and say that most likely, this fire wasn't caused by dust build up. My 1080ti overclocked to +160MHz core and +300MHz memory has an embarrassing amount of dust and that's runs for like 24hrs of the day and for like 6 days of the week and that's been running fine for the past year or so. actually cant wait for your comeback, id say stick it to msi and don't buy any of there products

  • 11 months ago
  • 1 point

Recently spoke with one of their representatives and he sounded cool and etc; however, they do not seem like a professionally organized company. If their repair and "RMA" services are chaotic, then how am I supposed to trust that their products aren't under the same disorganized influence? Just a thought. Also, Dominicc, thank you for the support! I will make sure this build comes back better than I even intended it to be!

  • 11 months ago
  • 2 points

My 1060 6gb Asus also caught on fire but i got a replacement

  • 9 months ago
  • 2 points

I'll be sure to stay away from MSI when upgrading my graphics card. Thank you for the warning!

  • 7 months ago
  • 2 points

Pressing F repeatedly

  • 11 months ago
  • 1 point

I'm gonna go out on a limb and say that the psu should officially be added to the list of fire starters.

  • 11 months ago
  • 1 point

Comprendo ahahaha note taken

  • 11 months ago
  • 0 points

Unless it was faulty, that's not likely.

  • 11 months ago
  • 1 point

My psu has done really well for the type and cost held; however, it is likely due the the area the fire arose

  • 11 months ago
  • 2 points

There was a short likely within the PSU itself. The unit isn't great, but it's not a fire hazard on it's own. That being said, I would get a better PSU for next time, like a Corsair RMx or a SeaSonic Focus Plus.

  • 11 months ago
  • 1 point

Beautiful, thank you for the examples of different PSU's, I will make sure to pick up a much better one!

  • 11 months ago
  • 1 point

Death don't have no mercy...

  • 11 months ago
  • 1 point

SURE AS HELL DON'T lol

  • 11 months ago
  • 1 point

how were you running a 6400 at 3.2? i thought you couldnt overclock non k chips anymore?

  • 11 months ago
  • 1 point

Intel Chip boost; it ran normally at 2.7 GHz. In-game I would see a higher boost.

  • 2 months ago
  • 1 point

rest in peace

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